At Mustufai Herbal Store, we value your satisfaction and trust. We are committed to providing high-quality herbal products and ensuring a smooth shopping experience. Please read our return and refund policy carefully before placing your order.
Returns
Due to the nature of our products (herbal, personal care, and health-related items), we do not accept returns once the product is opened or used.
However, we will gladly accept returns under the following conditions:
- The item is damaged or defective on arrival.
- You received the wrong product.
To be eligible for a return:
- Notify us within 48 hours of receiving your order.
- The item must be unused, in its original packaging, and accompanied by proof of purchase.
Refunds
Once your return is approved and received, we will:
- Inspect the product.
- Notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 5–7 business days to your original method of payment.
Note: Shipping charges are non-refundable unless the error was on our part.
Exchange Policy
We currently do not offer exchanges unless the item is damaged or incorrect. In such cases, we will replace it at no additional cost.
How to Request a Return or Refund
Please contact our customer support at:
📧 Email: help@store.mustufai.com
📞 Phone/WhatsApp: +91-9412522292
Provide your order number, a photo of the product (if applicable), and a brief description of the issue.
Disclaimer
Herbal and natural products can react differently to different individuals. We recommend doing a patch test before full use. Results may vary person to person. No refunds will be issued for dissatisfaction due to individual skin/hair reactions.
Thank you for choosing Mustufai – where nature meets trust.