Shipping & Delivery Policy | Mustufai Herbal Store
At Mustufai Herbal Store, we are committed to delivering your herbal wellness products to your doorstep quickly, safely, and affordably. Below you’ll find all the details regarding our shipping process, delivery timelines, charges, and more.
Shipping Locations
We currently ship to all major cities and towns across India.
Order Processing Time
- All orders are processed within 1–2 business days after payment confirmation.
- Orders placed on Sundays or public holidays will be processed the next working day.
- Once shipped, you’ll receive a tracking number via email or SMS.
⏱️ Estimated Delivery Time
| Location | Estimated Delivery Time |
|---|---|
| Metro Cities | 6-8 business days |
| Tier 2/3 Cities | 6-8 business days |
| Rural Areas | 6-8 business days |
Note: Delivery times may vary slightly due to external factors like courier delays, weather, or festive season rush.
Shipping Charges
- Free Shipping on all prepaid orders above ₹499.
- For orders below ₹499, a flat shipping charge of ₹49 will apply.
- Cash on Delivery (COD) may include a nominal fee (₹30–₹50).
Order Delays or Issues
While we strive to deliver on time, delays can occasionally happen. If your order is delayed or you haven’t received tracking info after 3 days:
📧 Email: help@mustufaiherbalstore.com
📞 Call/WhatsApp: +91-9412522292
We’ll resolve the issue promptly.
Courier Partners
We work with trusted logistics providers including:
- Shiprocket
- India Post (for remote locations)
Return to Sender (RTS) Orders
If an order is undelivered and returned to us due to customer unavailability or wrong address:
- You can request a re-shipment (additional charges may apply).
- Alternatively, a refund (excluding shipping charges) will be processed to your original payment method.
Frequently Asked Questions
Q: Can I track my order?
A: Yes. As soon as your order is shipped, you’ll receive a tracking link via email or SMS.
Q: Do you offer express delivery?
A: Currently, we offer standard shipping. Express delivery options are in development.
Q: Do you ship internationally?
A: No
At Mustufai Herbal Store, your satisfaction is our priority. We pack your herbal products with care and ensure they reach you in perfect condition. For any questions or assistance, feel free to contact us.